@meera_k2m
"Order still hasn't arrived — 6 days late now."
Reputelix helps brands find customer complaints and mentions across public social platforms, capture what's available in the post, and turn it into a structured case — from first sighting to final resolution.
Customers post complaints, concerns, experiences and videos about your brand publicly, across platforms, throughout the day. Finding the ones that need a response can take more manual searching than any one team has time for.
Reputelix is a social listening and online reputation monitoring tool that brings the relevant conversations into one organized workflow — from spotting a post to building a structured, trackable case around it.
As a brand mention tracking tool and social media complaint management platform, Reputelix covers every step from monitoring to a resolved, trackable case.
Track relevant public posts, mentions, videos and conversations about your brand across platforms.
Flag brand-related conversations that look like they need a closer look.
Pull the complaint content and the details available in the original post into one place.
Record the brand's first response and when it went out.
Turn a social post into a structured case with the customer and complaint details attached.
Keep every monitored post, case and detail organized in one place your team can search.
Find relevant public conversations about your brand.
Review posts and flag the ones that need attention.
Collect the available post, customer and complaint details.
Turn the details into a structured case.
Review the case and take the appropriate action.
Keep the case updated for follow-up and reporting.
Reputelix brings the customer, complaint, location and response details together, so your team can review a case without digging through five different tabs.
Social conversations move fast. As a brand reputation management tool, Reputelix helps your team find the relevant ones, organize the details, and build a clear case for what happens next.
Identify relevant conversations without relying only on manual searching.
Convert scattered social media information into an organized case.
Review relevant mentions and cases from one dashboard.
Keep complaint and response information together for easier tracking.
Designed around your existing workflow
Monitor → Identify → Capture → Structure → Respond → Track
No unnecessary complexity. Just a clearer way to manage brand conversations.
Reputelix monitors public posts, comments and videos across platforms for brand mentions, flags the ones that look like complaints, and captures the customer, complaint and location details into a structured case your team can act on.
Yes — Reputelix is built specifically for this. It continuously watches for relevant public conversations about your brand and surfaces the ones that need a response, instead of relying on manual searching.
Reputelix turns a flagged social post into a structured, trackable case — with customer, complaint, location and response details attached — so it can move through the same follow-up process as any other support ticket.
It's software that helps brands catch high-visibility or fast-spreading complaints early, respond quickly, and track the case to resolution — before a single post turns into a wider reputation issue. That early-visibility workflow is what Reputelix is built around.
See how Reputelix can help your brand monitor conversations and structure customer complaints into cases your team can act on.
Thanks — noted for the walkthrough.